OpenMethods, a Los Angeles, CA-based provider of solutions for contact centers to integrate telephony platforms with customer relationship management (CRM), secured $5m in financing.
Kayne NewRoad Ventures Fund II, L.P., a growth fund co-managed by Kayne Anderson Capital Advisors, L.P. and NewRoad Capital Partners, LLC, made the investment.
The company will use the funds to expand operations.
Led by Gerrit Lydecker, CEO, OpenMethods provides plug and play SaaS-based solutions that creates personalized customer experiences across email, chat, sms, social, telephony and IVR applications, enabling contact centers to reduce costs and improve customer satisfaction.
Its PopFlow Studio and Harmony products integrate telephony platforms from Genesys, Cisco, Avaya, Interactive Intelligence, and others with Oracle CRM.
The company also has offices in Saratoga, CA and Kansas City, MO.