BirdEye, a Sunnyvale, CA-based provider of a Business Reputation and Customer Experience platform, raised $8m in Series A funding.
The round was led by Trinity Ventures, with participation from Salesforce founder and CEO Marc Benioff; Yahoo co-founder and former CEO Jerry Yang; Adsense creator Gokul Rajaram; Twitter Kevin Weil; BranchOut founder Rick Marini; tech writer and media personality Semil Shah; and LinkedIn’s Ellen Levy. In conjunction with the funding, Ajay Chopra, general partner with Trinity Ventures, joined BirdEye’s board of directors while Clara Shih, Hearsay Social CEO and Starbucks board member, joined the advisory board.
The company intends to use the funds to further expand its enterprise platform.
Founded by brothers Naveen & Neeraj Gupta, BirdEye provides a SaaS-based platform which collects customer feedback, ratings and sentiment across every channel, review sites, social media, surveys, to enable CMOs to acquire new customers through intelligent reputation marketing.
It also enables CXOs to retain existing customers using in-moment experience, surveys, customer insights, and competitive benchmarking.
The copany, which also has offices in Dallas, Denver, LA and New Delhi, is used by 10,000+ businesses, from Fortune1000 brands to digital agencies.