The amount of the deal was not disclosed.
The acquisition, which followed the close of a $50m Series E financing, will deepen Freshdesk’s real-time chat support capabilities. It will enhance customer support teams’ abilities to provide service through the platforms and channels their customers prefer, including mobile, with integrated HD quality video and voice chat services.
In addition to enhanced video and voice features, the acquisition of 1CLICK means Freshdesk customers will soon have native co-browsing capabilities, allowing collaboration between customers and agents. Co-browsing will also allow support agents to see the customer’s screen and interact with it in real-time to resolve issues.
Founded in 2012 by Hrishikesh Kulkarni, CEO, 1CLICK provides a real-time visual communication platform for online businesses. The company was incubated out of NSRCEL at IIM Bangalore, and was backed with seed funding from a consortium of investors featuring Naru Narayanan from The Chennai Angels and Blume Ventures.