B2X Care Solutions, a Munich, Germany-based provider of customer care solutions for smartphones, raised $15m in Series B funding.
The round was led by Earlybird Venture Capital.
In conjunction with the funding, the company announced it acquired majority share in The Service Solutions (TSS), an Indian technology enabled services company, which provides managed care services to smartphone manufacturers across the world. Through the acquisition all TSS service stores will be rebranded as B2X Care Solutions. B2X India will be headquartered in Mumbai (with a subsidiary office in Dubai).
Founded in 2009 by Sreevathsa Prabhakar, Managing Director, TSS is an Apple Authorized Service Provider (AASP) and Apple Authorized Reseller (AAR). This authorization includes Service support for Apple Products at authorized locations, selling accessories for Apple products, Apple Protection Plans and Sale of Apple product. In addition to running these locations, TSS has built a cloud based CRM system and also develops and licenses its After Market Support Platform software to OEMs, distributors and service providers for managing after sales processes.
The company employs approximately 200 people and serves customers like Micromax, D-Link, HCL Infosystems, Voltas Limited, Fly Mobiles, and AnyData Technologies.