OwnerListens Service, a Palo Alto-based startup that operates an app to help businesses prevent negative reviews, raised $1.1m in seed funding.
The company intends to use the funding to hire, scale the core product and introduce premium features.
Co-founded by restauranteur Oren Dobronsky and CEO Adi Bittan and also led by Head of Marketing Michael Passey CTO and Niv Caner, OwnerListens Service provides a mobile application that allows business owners to collect and respond to customer feedback in real-time. It is used by customers to send compliments, complaints, and suggestions for local businesses directly to their owners and managers, who can then respond via text or email.
In open beta since December 2012, OwnerListens now services 1,200 business locations in 40 states and three Canadian provinces, including chains such as Philz Coffee, Logan’s Road House and the local Palo Alto Whole Foods.
The app is available on iPhone and Android.