NewVoiceMedia, a UK-based provider of cloud contact centre services, raised $20m in funding.
Backers included new investors Highland Capital Partners Europe and MMC Ventures, as well as existing shareholders Notion Capital and Eden Ventures.
The company intends to use the capital to expand globally and open new offices in North America.
In conjunction with the funding, Laurence Garrett, a General Partner at Highland Capital Partners Europe, joined the board.
Led by Jonathan Gale, CEO, NewVoiceMedia provides ContactWorld, which integrates natively with salesforce.com Service Cloud and Sales Cloud to enable customers to deploy contact centres. Customers include organizations in 30 countries such as Berry Bros & Rudd, Long Tall Sally, QlikTech, Royal Mail, SHL Group and Parcelforce.