Insidr, a San Francisco, CA-based start up that is developing an independent customer service marketplace, has just launched public beta of its service.
The company also said it is backed by $500k from True Ventures and individuals including:
Gil Penchina, an early investor in LinkedIn and Evite and recent commissar at Wikia;
Karl Jacob, CEO and co-founder of Keen, Ingenio, and Coveroo;
Brian Witlin, IDEO EIR and co-founder of ShopWell; and
Samer Hamadeh, founder and CEO at Vault.com and Zeel.com.
Insidr aims to connect users to people (insiders) who have worked in big companies such as engineers and others experts, to help when a company can’t or won’t to get answers to difficult problems. The insiders offer help, and users release the reward to the insiders only if satisfied.
Founded by CEO Antony Brydon, Jeff Patterson and Jean Tessier, Insidr has been in private testing mode for 10 months. At public beta launch, 1,280 insiders offer support for nine companies: AT&T Wireless, Bank of America, Comcast, DirecTV, Dish Network, Sprint Network, Sprint Nextel, T-Mobile, United Airlines and Verizon.
According to a written statement, a typical question receives several answers within 30 minutes for an average reward of $8.