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Protect a brand, express its personality, communicate its essence, deliver a positive and lasting impression, in other words, consider it as the most valuable asset.
This is a critical issue for many organizations including multichannel retailers, direct response advertisers, healthcare and insurance providers, government agencies, higher education institutions and charities.
To support their operational needs (and manage their customer interactions), whether it is dedicated 24/7/365 live support, seasonal programs, after hours or overflow, they can turn to outsourced solutions.
In this field, Global Response provides these organizations with contact solutions and call center services.
They specialize in inbound services such as customer care, order management, technical support, help desk, sales, cross-sell and upsell, loyalty programs, reservations, Customer Relationship Management (CRM), consumer affairs, crisis management, eMail and chat support, which are handled by teams of U.S.-based agents trained by in-field professionals in a brand immersion environment.
Outbound services include lead generation, customer satisfaction surveys, direct mail and email follow-up, market research, prospect qualification and customer retention programs.
In addition, a fast growing eCommerce division helps eRetailers develop a strategic approach to driving targeted traffic to their website using organic search results (SEO), pay-per-click campaigns, email marketing, social networking, public relations and online advertising.
Founded in 1974 by Herman Shooster, Global Response has provided its solutions to luxury brands, automotive manufacturers, catalog retailers, healthcare and insurance providers, tourism and travel agencies, banking and finance institutions, utilities government services and fundraising organizations.
The company’s client list includes, among others, Lord & Taylor, National Geographic, PUMA, WorldTV, and Crate & Barrel, Urban Outfitters, The Wall Street Journal, Johnson & Johnson, The Metropolitan Museum of Modern Arts, JM Family Enterprises, DeLonghi, and DowJones.
Global Response is headquartered in a Margate (Ft. Lauderdale), Florida-based campus that includes four 37,000 sq. ft. of work space and also operates a call center facility in Iron River, Michigan.