Five9 Inc., a Pleasanton, CA-based provider of on-demand call center software for telemarketing, customer service, and business continuity, has raised $8.6m in equity funding.
The round was led by Adams Street Partners, with participation from existing investors Hummer Winblad Venture Capital and Partech International.
The company intends to use the new capital, which brings the total amount raised to over $37m, to further accelerate growth and worldwide adoption of its Five9 Virtual Call Center, a cloud-computing based call center solution, whose deployment is designed to enable customers to lower costs, improve productivity and streamline operations.
Commenting on the funding, CEO Mike Burkland, said: “As more and more enterprise call centers are shifting away from premise-based solutions and toward cloud-based solutions like Five9, we are uniquely positioned to capture a growing share of this market. This new capital allows us to accelerate that effort”.