Assistly, a San Francisco, CA-based developer and provider of a help desk software that helps businesses optimize their support processes and deliver scalable customer support, has raised $3m in additional funding.
Investors include Bullpen Capital, Index Ventures, True Ventures, Social Leverage, and Kenny Van Zant.
The company, which is led by CEO Alex Bard, intends to use the funds to accelerate product development and erxpand sales and marketing initiatives.
Assistly is designed to pull all business’ customer service conversations into one collaborative desktop where service requests through traditional and social channels (email, phone, Twitter, or chat) can be collected, prioritized, and handled by the team, without either adding or managing different applications. All customer service takes place in a single desktop.
In the first three months of public availability, Assistly has been adopted by several Internet companies including Twitter, Vimeo, Disqus, Stocktwits, Bonobos, Ticketfly, TypeKit, Mochi Media, Fitbit, Rdio, Grooveshark, and Klout, and traditional companies such as America’s #1 satellite TV service, DirecTV, and CompuPay.