Bain Capital has completed the acquisition of BELLSYSTEM24, Japan’s leading call center operator providing marketing and customer service solutions to its clients through a nationwide network of contact centers in the country.
The transaction was valued at approximately 100 bn yen (equivalent to US$1.1bn) to acquire a 93.5% stake.
Commenting on the acquistion, Yuji Sugimoto, a Managing Director at Bain Capital, said: “Bain Capital is dedicated to the continued success of BELLSYSTEM24, and we look forward to working with the management team to grow the business.
“As the Japanese call center market continues to evolve, we believe there are significant opportunities to expand BELLSYSTEM24’s market leadership by carefully serving the needs of customers across a variety of industries, and by offering flexible and efficient services that help make businesses more successful”, he added.
Financing for the transaction was provided by Sumitomo Mitsui Banking Corporation, The Bank of Tokyo-Mitsubishi UFJ, Ltd., Mizuho Corporate Bank and others.