Sabio Group, a London, UK-based provider of contact centre solutions focused on helping businesses reduce costs whilst improving the customer experience, acquired Coverage Group, a Paris, France-based independent provider of customer experience and communications technology solutions.
The amount of the deal was not disclosed.
The acquisition supports Sabio’s goal of expanding into the European CX market and of adding significant scale to French operations. Formed in 2007, Coverage Group is an established Genesys Gold, Avaya Edge, Oracle Gold and Broadsoft technology partner. The company has a proven track record in helping organisations across France to place cloud-based customer experience solutions at the heart of their digital strategy, with customers including ENGIE, BEA, EBP, Emil Frey, Homeserve, NutriXo, Optimind, Pierre Fabre, Pierre & Vacances, Sitel and Teleperformance.
Led by CEO Julien Jardin, Coverage Group also provides a comprehensive communications offering, supporting organisations with voice and data links as well as VPN services carried across secure layer 2 links – all backed by the company’s real-time Network Operations Centre.
The acquisition continues Sabio Group’s growth plan to broaden the company’s solutions portfolio and geographic coverage. To date this has included the acquisitions of SaaS solutions provider Rapport in March 2017, DatapointEurope – one of Europe’s leading contact centre technology providers – in July 2017, customer insight and contact centre benchmarking experts Bright UK in March 2018, flexAnswer Solutions, the leading Singapore-based provider of innovative Virtual Assistant solutions in December 2018, Spain-based WFO and Speech Analytics specialist Callware in January 2019, Madrid-based CX solutions specialist Team vision in January 2020, and DVELP – Twilio’s leading partner in the UK and EMEA region in March this year.
Backed by Horizon Capital and led by CEO Jonathan Gale, Sabio provides customer experience solutions and expertise to respond to changing needs. Its analytics and insight tools help users improve visibility, responsiveness and control across all the customer-interaction channels. It is an Avaya Diamond Partner, Verint Premier Partner and Nuance Partner.