Espressive, a Santa Clara, Calif.-based artificial intelligence (AI) for enterprise service management (ESM), raised $30m in Series B funding.
The round was led by Insight Partners with participation from Series A investors General Catalyst, and Wing Venture Capital. In conjunction with the funding, Jeff Horing, co-Founder and Managing Director at Insight Partners, will join the Espressive Board of Directors.
The company will use the funds to accelerate growth and product innovation, while addressing the demands of its customer base.
Led by Pat Calhoun, CEO and founder, Espressive provides an artificial intelligence (AI) for enterprise service management. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. It automates resolution of employee questions, issues, and requests with personalized experiences that result in an increase in employee adoption and reduced help desk call volume.
With this new capital, the company will continue to build on its Natural Language Processing (NLP) engine and the Barista Employee Language Cloud (ELC). The ELC provides a personalized response to commonly asked questions, with the ability to understand 750 million phrases and growing. As employees ask questions, Barista learns new phrases, phrase structures, synonyms and topics, enabling the ELC to expand and grow automatically. The ELC also uses machine learning to identify the correct team or department when a question can’t be immediately answered.