Aisera, a Palo Alto, Calif.-based AI-driven platform that automates tasks, actions and workflows for employees and customers, secured $20M in Series B funding.
The round was led by Norwest Venture Partners, with participation from Menlo Ventures, True Ventures, Khosla Ventures, First Round Capital, Ram Shriram and Maynard Webb Investments.
The company, which has now raised over $50M in total funding, intends to use the capital for the rapid expansion and deployment of its AI-platform in enterprise IT, HR and customer service environments.
Founded by serial entrepreneur Muddu Sudhakar, Aisera offers a proactive, personalized, and predictive AI Service Management (AISM) solution, incorporating conversational AI and RPA to automate workflows in an interactive manner for both enterprise and consumer organizations. Propelled by AI and Machine Learning, the solution auto-resolves tasks, actions, and workflows for IT, Customer Service, Sales, and Operations.
The company is a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.