Reputation.com, a Redwood City, CA-based provider of an enterprise reputation and customer experience management platform, raised approximately $30M in equity financing.
The round was led by Ascension Ventures, with participation from new investors Akkadian Ventures, Industry Ventures and River City Ventures as well
as prior investors Kleiner Perkins, August Capital, Bessemer Venture Partners, Heritage Group and Icon Ventures.
The company intends to use the funds to continue to expand operations and its business reach.
Led by Joe Fuca, CEO, Reputation.com delivers a cloud based platform that can gather and analyze feedback from all channels — structured and
unstructured — collectively, providing actionable insights that lead to CX improvements. The platform manages tens of millions of consumer reviews, surveys and social media interactions across hundreds of thousands of online points of presence for global companies in several sectors. Today, the solution is used by three of the top five automotive OEMs and more than 10,000 auto dealerships in the U.S. alone, with a growing base in Europe, by more than 250 healthcare systems — including three of the top five — and over 100 leading property management firms. It is also gaining traction with other industries, including financial services, hospitality and retail services.