StellaService, a NYC-based people success platform for customer service teams, raised $11m in funding.
Backers included Harbert Growth Partners and Zendesk.
The company intends to use the funds to continue to expand operations.
Led by co-founder and CEO Jordy Leiser, StellaService provides Stella Connect, a SaaS based people success platform for customer service teams. Through real-time customer feedback, recognition, and rewards, the system allows customer service teams to identify areas for improvement, enabling on-the-spot microcoaching and driving friendly competition through features like leaderboards. It integrates with all major CRM platforms such as Zendesk.
Today, the company serves hundreds of brands across industries including retail, financial services, travel, healthcare, and automotive. Clients include Brooklinen, Earnin, Sam’s Club, Williams-Sonoma, Jet.com and PowerReviews.