Eloquant, a Grenoble, France-based SaaS software provider specialized in multichannel customer relations management, received a minority investment from Ardian.
The deal was part of an owner buyout (OBO) alongside its existing investors and management.
The company intends to use the funds to maintain its commercial growth path while pursuing an active growth strategy in France and internationally.
Founded in 2001 in Grenoble following a Hewlett-Packard global telecommunications centre spin-off and led by Laurent Duc, CEO, Eloquant provides a software platform used to manage customer relations across all communication channels (telephone, email, chat and social network). The company offers an all-in-one solution built around three pillars:
– Dialog: software for processing and monitoring all incoming and outgoing contacts;
– Feedback: multichannel survey software designed to collect and measure customer feedback;
– Semantic: automated analysis software using customer comments to reveal strong and weak signals.
Customers include mid-market businesses and large corporates operating in BtoB or BtoC activities.
Acquired by Duc (CEO) and a financial partner in 2013, the company then marked a major strategic and commercial turning point, especially through several acquisitions that allowed it to broaden its customer solutions.
In 2014, Eloquant acquired Interview, a company specializing in multichannel survey creation and management, which consolidated the Feedback solution.
In 2015, the company acquired Holmes Semantic Solutions (Ho2S), a company specializing in semantic and linguistic solutions.
Finally, in 2018, Eloquant acquired LiveBotter, a company specializing in virtual assistants (chatbot), to reinforce the Dialog solution through a new channel.
The company also began its international expansion in 2018 by opening an office in Frankfurt.