Dixa, a Copenhagen, Denmark and London, UK-based startup focusing on customer service, raised $14m in Series A funding.
The round was led by Project A Ventures with participation from early investor SEED Capital.
The company will use the funds to continue to grow the adoption of the platform globally, mainly in Europe and the U.S., accelerate the development of the customer engagement software and expand sales and operations to new offices in London and Berlin.
Founded in 2015 by Jacob Vous Petersen and Mads Fosselius, Dixa provides a customer friendship platform for personal and insightful customer service, which allows agents to know each customer and their history in the second they call, email, live chat or message the company — helping them provide a personalized experience every time.
The platform targets customer-centric brands with 5 to 500 customer facing agents in a variety of industries including Travel, eCommerce, FinTech and Logistics.
Their current customer base includes brands like Bosch, Interflora, Danish design icon Hay and food waste movement darling Too Good to Go.