TechSee, a Tel Aviv, Israel-based provider of an AI-powered visual customer engagement platform, closed a $16m Series B funding.
The round was led by Scale Venture Partners, with participation from existing investors Planven Investments, OurCrowd, Comdata Group and Salesforce Ventures. As part of the funding, Andy Vitus, partner at Scale Venture Partners, will be joining TechSee’s board of directors.
The company intends to use the funds to accelerate its global business growth and strengthen its platform.
Led by Eitan Cohen, CEO & co-founder, TechSee provides a computer vision and augmented reality-powered visual customer assistance platform. It enables consumers to receive augmented reality-based visual guidance through their smartphones from a virtual technical assistant or a human agent. The platform delivers an interactive visual customer experience along the customer journey – from purchase, to product unboxing, usage, guidance and support.
The platform enhances customer experience and enables scalable customer operations, increased sales and reduced cost of service.
Over 15,000 customer care representatives in 24 countries working at Vodafone, Samsung, Orange, Hitachi, Accenture and other leading global enterprises across the telecommunications, consumer electronics, financial services and utilities industries currently use TechSee.