Calabrio, a Minneapolis, MN-based provider of customer engagement and analytics software, received a follow-on investment from KKR.
The amount of the deal was not disclosed.
The company intends to use the funds to continue its focus on providing products and services to customers who want to avoid on-premises environments in favor of low-resource-intensive cloud deployments.
Led by Tom Goodmanson, President and CEO, Calabrio provides a voice-of-the-customer analytics and advanced reporting solutions that delivers insights to the enterprise. The unified suite provides a single view of the customer, and improves the agent and customer experience through workforce management (WFM) and quality management (QM) capabilities.
Calabrio ONE is deployed in the cloud, as a hybrid or on-premises, and integrates with Contact Center as a Service (CCaaS) providers Amazon Connect, Cisco Customer Journey Platform, Five9 and Serenova, as well as a number of privately hosted CCaaS vendors.