Bonobo AI, a Tel Aviv, Israel- and NYC-based conversational AI platform, raised $4.5M in seed funding.
The round was led by G20 Ventures and Capri Ventures.
Led by Efrat Rapoport, co-founder and CEO, Bonobo AI is an AI-powered conversational intelligence platform that allows customer-facing teams to drive conversion, retention, and upsell. The platform centralizes fragmented customer interaction data from across channels and leverages AI to power action-ready insights from throughout the customer journey.
Bonobo AI works by directly integrating with a company’s sources of customer interaction data (including voice, chat, video, and email). The platform then runs AI algorithms to classify and channel customers based on their interactions with the company: for example, customers who might have a propensity for upsell, or who might represent a legal or compliance risk.
The company serves a global roster of B2B and B2C clients. Current partners include Honeybook, DreamCloud, MyHeritage, and Feedvisor.