Dialpad, a San Francisco, CA-based cloud business communications provider, raised $50m in Series D funding.
The round, which bought total funding to $120m, was led by Iconiq Capital, with participation from existing investors Andreessen Horowitz, Amasia, Scale Venture Partners, Section 32 and Work-Bench. In conjunction with the funding, Will Griffith of Iconiq Capital will join Dialpad’s Board of Directors.
The company intends to use the new capital to strengthen its VoiceAI-powered standalone call center products for sales and support organizations, leverage its real-time automatic speech recognition (ASR) and natural language processing (NLP) technologies to develop real-time coaching and playbooks that enable frontline teams to personalize the customer experience; and further establish its products across industries.
Led by Craig Walker, CEO, Dialpad provides a cloud business communications platform that spans voice, video, messaging and conferencing. Built on the Google Cloud Platform, the company’s suite covers the full range of modern business communications needs with Dialpad, UberConference, Call Center solutions, all powered by VoiceAI.
Customers include WeWork, Uber, Motorola Solutions, Domo and Xero, among other 55k businesses.