Luminoso, a Cambridge, MA-based natural language company that provides AI-powered customer insight, closed a $12.6m series A1 funding round.
The round was led by SD Porter Holdings and Raptor Holdco. The initial close included $11.8M in new funding and the conversion of debt issued in anticipation of this financing, and a further $0.8M expected to be issued later this month.
The company will use the capital to accelerate its customer base and expand its team.
Led by Adam Carte, CEO, and Catherine Havasi, CSO, Luminoso leverages artificial intelligence (AI) and natural language understanding (NLU) to enable companies to streamline their contact center processes, monitor brand perception, and optimize the customer experience natively in 13 languages, including Chinese, Korean, Japanese, and Arabic.