B2X, a Luxembourg, and Munich, Germany-based provider of customer care services for smart mobile and consumer IoT devices, secured €6.25m (approx. $7.7m) in funding.
Cipio Partners made the investment, which completed the round led by Seligman Private Equity Select with €4.25m in July 2017. Beyond Seligman Private Equity Select, Cipio joined existing investors Earlybird Venture Capital, Barkawi Group, and Grazia Equity. In conjunction with the funding, Dr. Hans-Dieter Koch, Managing Partner of Cipio Partners, joined the Advisory Board at B2X.
The company intends to use the funds to further strengthen operations and technology platform and expand into new international markets.
Led by Rainer Koppitz, Chief Executive Officer, B2X provides customer care services for smart mobile and consumer IoT devices, including Apple, Google, Samsung and Xiaomi.
B2X, which has more than 1,000 employees and is active in 140 countries, is currently expanding its business relationships globally with key industry players such as Google, Lenovo/Motorola, OnePlus, Samsung and Xiaomi.
Furthermore, B2X is evolving its service management beyond smartphones to other smart consumer devices and home appliances.