Survaider, a Chennai, India-based SaaS based Customer Experience Management platform, raised $500k in Pre Series A funding.
The round was co-led by The Chennai Angels and Axilor Ventures with participation from other angels.
The company will use the funds for product enhancement, expanding to other verticals, in India as well as internationally.
Founded in 2016, Survaider is a plug and play SaaS solution which allows brands to measure, understand and improve customer experience. By aggregating customer opinions from across channels like direct feedback, social media, review websites, CRM and helpdesk, the company allows businesses to accurately measure loyalty and satisfaction and gives insights to improve the service quality. It analyzes from customer feedback what is wrong in the service and points out the issue to the correct department in the business for problem resolution.
The company is already working with prominent brands like Ginger Hotels, Fern Hotels, Keys hotels, Intellistays, Habanero, etc.