Redwood Technologies Group, a Bracknell, Berkshire, UK-based international provider of communications technology and cloud contact centre solutions, received a £25m minority investment from Scottish Equity Partners (SEP).
Andrew Davison, a Partner at SEP, joined the board of Redwood.
The investment will accelerate a global expansion strategy that focuses on Asia-Pac for 2018, with a regional office opening in Tokyo during Q1.
Founded in 1993 by brothers Sean and Martin Taylor, Redwood is an international technology provider of cloud communications and customer engagement services.
The company, which has deployed communications solutions to more than 50 countries from its offices in Europe and North America, owns the cloud communications provider Content Guru, which operates primarily in the $2.8bn contact centre technology marketplace.
Operating across multiple communications channels including voice, email, chat, web forms, social, text, video and Internet of Things, services are built using Redwood’s intellectual property and delivered through Content Guru’s global network of storm cloud platforms, which provide ‘mission-critical communications’ to a blue-chip client base of utilities, travel, financial services and retail organisations, as well as government and public sector bodies.