First Call Resolution Receives Senior Credit Facility from Monroe Capital

First Call Resolution, LLC, a Eugene, Oregon-based provider of outsourced live agent call center and business process solutions, received a senior credit facility from Monroe Capital, LLC. 

The amount of the deal was not disclosed.

The company intends to leverage this credit facility to further its continued domestic growth and to develop near shore operations.

First Call Resolution provides a wide range of outsourced contact center, business process and social networking solutions to companies across most industries, ranging from high tech, to healthcare, to start-ups and new economy companies. The company builds contact center solutions alongside its clients’ internal desks to create outsourcing partnerships that work in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps, such as phone, email, web chat, social media, and back office process.




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