B2X Care Solutions GmbH, a Munich, Germany-based provider of customer care solutions for smartphones and IoT devices, closed a €4.25m first round of financing.
Seligman Private Equity Select made the investment, joining Earlybird Venture Capital, Grazia Equity and the family office of the B2X company founder Karim Barkawi, the Barkawi Group. In a second round of financing, which is currently being prepared, a further amount in the double-digit million range will be invested by other backers.
The company intends to use the funds to expand its marketing and sales organization, speed up growth with new customer projects and further develop its technology platform especially in the area of Big Data.
Founded in 2007 by Rainer Koppitz, CEO, B2X provides manufacturers, insurance providers, carriers and retailers with end-to-end customer care solutions for mobile and IoT. Its after-sales service is based on the company’s SMARTCARE Technology platform, which connects everything to a digitally integrated customer care ecosystem. With more than 1,000 employees, B2X is already active in 140 countries and is expanding business relationships globally with key market players such as Samsung.