Gladly, a San Francisco, CA-based provider of a customer support platform, closed a $36M Series C funding round.
The round was led by GGV Capital, with participation from with existing investors Greylock Partners and New Enterprise Associates.
The company intends to use the funds to expand its reach globally and continue to develop the pruduct.
Led by CEO Joseph Ansanelli, Michael Wolfe, and Dirk Kessler, Gladly provides a customer support platform for today’s mobile, social, always connected consumer. The platform gives agents a single view of the customer across all conversations, no matter what communication channel and provides companies with real-time insight into their contact center and a view on trending topics to better understand customers.