TimeTrade, a Boston, MA-based provider of appointment-driven personalization platform, raised $6.3m in Series E funding.
The round was led by new investor Origami Capital Partners with participation from Ascent Venture Partners and other existing investors. In conjunction with the funding, Origami Vice President Julie Klaff joined TimeTrade’s board of directors.
The company intends to use the funds to extend its platform with new artificial intelligence (AI) capabilities.
Led by Gary Ambrosino, CEO, TimeTrade has developed a platform for businesses including the largest banks, retailers, sales organizations and healthcare systems to provide personalized service to improve customer satisfaction, loyalty and retention, and increase sales growth. Its Customer Engagement Cloud, an enterprise platform delivered through a worldwide cloud-hosting network, provides omnichannel and mobile application tools for managing live conversation. It includes several integrated modules for online appointment scheduling, queue management, and data-rich analytics and reports.
The company’s patented cloud technology scales to meet the demands of the largest multinational enterprises as well as mid-size and small businesses, and undergoes independent SOC 2 type 2 security audits annually.