Samanage, a Cary, NY-based employee service success company, received $20m in funding.
Backers included Carmel Ventures, Gemini Israel Ventures, Marker LLC, Salesforce Ventures and Vintage Investment Partners.
Led by Doron Gordon, Founder and CEO, Samanage provides enterprise service management software to accelerate efficiency and visibility into services requested and delivered across an organization to continuously streamline process improvement and productivity.
The company has just launched the new Service Desk, Enterprise Edition, on the Salesforce AppExchange, which enables businesses to manage IT service interactions in a single place to deliver a unified experience to employees.
Via the solution, which can be shared across all departments, organizations can leverage one single solution for all employee ticket management and automate manual business processes like an IT ticket, an HR onboarding service, or a facilities power outage.