Sparkcentral, a San Francisco, CA-based enterprise digital customer engagement platform, raised $20m in funding.
The round was led by the European venture capital fund LRM, with participation from Group MC and existing investors Split Rock Partners and Jackson Square Ventures.
The company, which has raised a total of $37.5m, intends to use the funds for international growth, mainly throughout the EMEA region, accelerate product innovation and expand its global team.
Led by Davy Kestens, CEO, and Christoph Neut, former Chief Commercial Officer, Sparkcentral provides companies with a digital customer engagement platform to manage and resolve customer service interactions over modern communication channels by leveraging customer routing and prioritization technology and workflow optimization and reporting tools.
The company, which serves global brands like Direct Energy, Francesca’s, Goodbaby, Qdoba, Slack, T-Mobile, WestJet, Uber, Discover, Netflix, Delta Air Lines, Emirates, and Western Union, has EMEA headquarters in Hasselt, Belgium.