The deal, which brought total funding to date to more than $38m, could amount to approx. $2m.
Cisco Investments joined previous investors such as Intel Capital, Microsoft Ventures and Salesforce Ventures. The investment will enable Helpshift to explore opportunities to its integrate in-app customer support solutions with Cisco’s contact center solutions.
Led by Abinash Tripathy, CEO and Co-Founder, Helpshift provides a messaging experience to enable customers to talk to companies like they would talk to their friends. The support platform includes native functionality such as in-app FAQ’s, in-app chat, a full CRM ticketing system, in-app campaigns, and in-app surveys, which allow companies such as Zynga, Virgin Media, Microsoft, Western Union, Flipboard, Shyp, WordPress, and thousands of other brands, startups, and developers to provide an advanced customer support experience on any device.
Helpshift is installed on 2 Billion devices worldwide, and serves 400+ million mobile customers monthly.