Interactions LLC, a Franklin, MA-based provider of speech and natural language technology solutions for customer care, completed a $56m funding round.
The round was led by new investors Revolution Growth, NewSpring Capital and Comcast Ventures with additional funding from existing investors.
The company intends to use the capital for further development in artificial intelligence technology and European expansion.
Founded in 2004 and led by Mike Iacobucci, CEO, Jason Bristow, CFO, and Deepak Batheja, EVP Technology and CIO, Interactions provides speech and natural language technology that enables businesses and consumers to engage in productive conversations via unified, multichannel customer care. Its Intelligent Virtual Assistant solutions and Curo™ Speech and Language Platform enable businesses and consumers to conduct complex transactions without interacting with a live agent.
The company, which has additional offices in Indiana, Texas, New Jersey and New York, serves such clients as Hyatt, Humana, TXU Energy, JustFab, LifeLock, Asurion and EyeMed.