Centricient, a Bozeman, Mont.-based messaging solution for enterprise customer service, raised $6.5m in funding.
The round was led by Venrock with participation from Next Frontier Capital. In conjunction with the funding, Nick Beim of Venrock will join Centricient’s board.
Led by Mike Myer, Founder & CEO, Centricient provides Centricient Messaging, a cloud software application that connects enterprises and their customers via messaging platforms such as Facebook Messenger and SMS/Text messaging. Standard features include a UI optimized to handle many simultaneous conversations, agent coaches to help ensure customers are getting timely responses, real-time monitoring for managers, performance metrics and contact center capabilities such as queuing, routing, transfer and collaboration.
The company is also announcing the first release of Centricient Messaging with standard integrations for Oracle Service Cloud, Salesforce and Zendesk, and a partnership with Helix Business Solutions to sell and implement Messaging in the Oracle Service Cloud installed customer base.