Helpshift, a San Francisco, CA-based in-app customer support company, raised $23M in Series B funding.
Backers included new investors Microsoft Ventures and Salesforce Ventures and existing investors Intel Capital, Nexus Venture Partners, True Ventures and Visionnaire Ventures.
The company, which has raised $36.2m to date, intends to use the funds for continued expansion across teams in R&D, sales and marketing.
Founded in 2012 by Abinash Tripathy, CEO, Helpshift provides a customer-centric platform that allows large and small companies to support and engage their customers in-app. The support platform includes native functionality such as in-app FAQ’s, in-app chat, a CRM ticketing system, in-app campaigns, and in-app surveys. It is installed on more than 1.3 billion devices worldwide, and serves 300+ million mobile customers monthly.
Customers include companies such as Zynga, VirginMedia, Microsoft, WesternUnion, Flipboard, Shyp, Luxe, WordPress, and thousands of other brands, startups, and developers.