LiveOps, an Austin, Texas-based provider of SaaS-based cloud contact center and customer service solutions, has been acquired by global investment firm Marlin Equity Partners.
Venture capital firm Presidio Partners, an existing investor in LiveOps, participated in the acquisition alongside Marlin.
Current LiveOps CEO, Vasili Triant, will continue to led the newly acquired company, which will continue to operate as an independent entity focused on the ongoing development and innovation of its cloud contact center platform. The LiveOps Agent Services business, formally split from LiveOps, Inc. in 2014, will continue to be a separate organization led by current General Manager of Agent Services, Greg Hanover, based out of Scottsdale, Arizona with offices in Redwood City, California and Dayton, Ohio.
It has not been acquired as part of the agreement with Marlin, and will remain an active LiveOps Cloud Platform customer.
LiveOps provides cloud contact center and customer service solutions to more than 400 companies across a wide range of industries, including financial, health care, insurance, retail and high tech, including AAA, MetLife, Ideal Living, Murad, Salesforce.com, Symantec, Royal Mail Group and Amway New Zealand.
FinSMEs
02/12/2015