StellaService, a New York City-based provider of customer service ratings for online retailers, secured $15m in Series B funding.
The round was led by Norwest Venture Partners with participation from existing investors Battery Ventures, DFJ Gotham Ventures, RRE Ventures and Forerunner Ventures. In addition to the funding, Josh Goldman, a general partner at Norwest Venture Partners, joined StellaService’s board of directors.
The company, which has now raised a total of $22m, intends to use the funds to expand and deepen coverage of retailers and invest in a research team.
Led by CEO Jordy Leiser, StellaService leverages a nationwide network of full-time mystery shoppers to evaluate each site. The company operates a syndicated data platform called Stella Metrics for monitoring and benchmarking customer service performance across hundreds of metrics. In addition, it publishes reports and other research – such as Happy Customer – for companies worldwide to improve their service operations.