CallMiner, a Waltham, Massachusetts-based speech analytics provider, raised a funding round.
The round was led by NewSpring Growth Capital with a $12m investment, which is part of a larger round which included existing investors. In conjunction with the funding, Glenn Rieger, NewSpring General Partner and newly added Member of the CallMiner Board of Directors.
The proceeds are being used to fund growth initiatives including sales and marketing.
Founded in 2002 and led by Terry Leahy, President and CEO, CallMiner specializes in improving contact center performance and gathering key business intelligence by automatically analyzing contacts across all communication channels. Its cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. The company offers both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives.
Clients come across a variety of industries including financial services, utilities and energy, manufacturing, government, communications, fulfillment and performance, marketing and travel and hospitality.