LeadDesk, a Helsinki, Finland-based SaaS call center platform provider, raised €5.5m in its first round of funding.
The company intends to use the funds to grow operations in European markets with a particular focus on UK/Ireland, Spain, and the Benelux region.
Founded in 2010 and led by Olli Nokso-Koivisto, LeadDesk provides a cloud-based SaaS outbound call center platform with browser-based contact center tools, operator services and contact data services.
The platform, device and telephony agnostic software is customizable with full multi-channel inbound features and complements leading CRM and ERP systems.
It is used by over 5,000 agents in more than 15 countries to make over 3 million calls per week with customers coming from diverse industry verticals, including finance, media, healthcare, publishing and energy.