Interactions Corporation, a Franklin, MA-based provider of conversational Virtual Assistant applications for customer care, closed a $40m financing round.
The round was led by SoftBank Capital, with participation from existing investors Sigma Partners, Sigma Prime Ventures, RED LLC, Cross Atlantic Capital Partners, North Hill Ventures and Updata Partners.
Led by Mike Iacobucci , CEO, the company has developed a patented technology for automated voice and other interactive systems to engage customers in a natural conversation.
The company now intends to use the funds to expand its operations across all business functions, continue technology and service innovation, and grow its portfolio of solutions. It is also expanding existing facilities in Indianapolis and Austin, and is opening new offices in Boston and is actively hiring (read here).