Gainsight (formerly known as JBara Software), a Mountain View, CA-based a customer success management solution, raised $9m in funding.
The round was led by Battery Ventures.
The company intends to use the funds to accelerate product development and expand sales efforts.
Led by newly appointed Nick Mehta (CEO), and Founder Jim Eberlin (newly named president), Gainsight provides a management platform that leverages Big Data predictive analytics technology to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence, and provide a complete view of customers and drives retention across sales, marketing, executive and product management.
Customers include Marketo, Jive, Eloqua and other B2B companies.