Vital Insights, a Mississauga, Ontario, Canada-based provider of enterprise customer experience management (CEM) software solutions, has received a $20m growth investment from Bregal Sagemount.
The company intends to use the capital to continue its global expansion for its software-as-a-service product Foresight™.
Led by Jason Tryfon, President & CEO, Vital Insights designs, develops and distributes enterprise-class daily tracking and Customer Experience Management (CEM) solutions. Its product lineup is Foresight™, a platform that distributes, gathers, and manages customer feedback. The company’s newest product Foresight Mobile™ – a mobile application for CEM – gives users a tool to respond to time-sensitive issues, preventing possible customer defections directly from their wireless smartphones.
Vital Insights, which offices in Arizona and Germany, serves over 125,000 enterprise users across over 4,000 automotive dealerships with global brands including Mercedes-Benz, Maserati, Jaguar Land Rover, Volkswagen, BMW, Audi, Infiniti, etc..
In conjunction with the funding, Gene Yoon, Managing Partner at Bregal Sagemount, will join the company’s board of directors.
FinSMEs
07/08/2012