viavoo, a Boulogne-Billancourt, France-based provider of sentiment and text analytics software for customer feedbacks, has raised €1.5m from Crédit Agricole Private Equity.
The company intends to use the funding to develop its platform in English language and strengthen its commercial capabilities in France and abroad.
Founded in 2009 by Chairman Thierry Desforges, viavoo provides companies with a full range of Customer Experience and social CRM software solutions designed to better understand and engage with their customers across multiple channels, including e-mail, chat, surveys, social media, blogs, forums, and other customer touchpoints.
Its viavoo Smarter Feedbacks, an integrated listening systems and web-based software suite, provides multiple features to assess customer experience, improve engagement and loyalty, optimize customer relationship processes, and monitor online reputation.
Customers include Cdiscount.com, Voyages-SNCF.com, Vente-Privee.com, Bouygues Telecom, Nivea and Europcar, among the others.
The company currently employs 15 people.