Spoken Communications, a Bellevue, WA-based provider of proprietary speech recognition technologies for call centers and virtual call center systems, has received a $4.0m strategic investment from Ignition Growth Capital, LLC.
The company will use the funds to expand its large-scale implementations to provide additional hosted capacity for call centers seeking to upgrade to virtual and work-from-home models.
Founded in 2005 and incorporated as Intellisist, Inc., Spoken offers:
– a hosted Avaya Automated Call Distributor (ACD), which gives call centers the opportunity for scalable growth without large capital expenditures,
– a Conversational Interactive Voice Response (IVR), which reduces dropped calls by combining automation with a human safety net.